Gas Emergency (24 Hours) – Cadent - 0800 111 999 (24/7 National gas emergency number)
 

Power Cut Helpline – 105

Electric emergency – National grid - 0800 6783 105 (Emergency number)

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​​Severn Trent Water: 0800 783 4444

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South Staff Water: 0800 389 1011

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​Plumbing, Heating & Drainage - K.P Plumbing – 07815 310240

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Electrician: Nick Clarke - 07989 308204

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Locksmith: Cummings Brother - 01902 427000

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Please note that if you arrange an out-of-hours call-out directly, any call-out charges will be the responsibility of the tenant. The cost of any repair work may be covered by the landlord, subject to the nature of the repair and confirmation that the issue was not caused by tenant misuse, negligence, or damage.

 

We recommend notifying us as soon as reasonably possible following any emergency attendance and providing copies of any reports, and photographs relating to the works carried out.

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If immediate attendance is required and you are unable to reach us or one of our approved contractors, you may contact a suitably qualified contractor through reputable platforms such as checkatrade.com or mybuilder.com.

 

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OUT OF OFFICE CALL OUT CHARGE
There is a call out charge of £100 if a member of our team or one of our contractor is required to attend and arrange key access during out of office hours. 

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With any maintenances issues, we require landlord approval prior to a maintenance job being processed, this may take up to five working days from the date when you log a request. Once your landlord approves the job request, a quote (occasionally more than one) will be obtained from the appropriate supplier/contractor, in most cases this may require a home visit.

Following approval of the quotation, the repair will be prioritised and scheduled according to the nature and urgency of the issue.

Where the issue is caused by the action or inaction of the tenant, they may be expected to cover the cost of any associated invoices.

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High Priority: 24 - 48 hours

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• Substantial water leaks

• Security issue

• Broken window/glass

• Locked out

• Boiler issue- No Heating

• Boiler issue- No hot water

• Gas leak

• Power cut

 

Medium Priority: 4 - 5 Working Days

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• Blocked drain

• Damp

• Faulty electrical fixtures

• Faulty equipment

• Faulty plumbing issues

• Communal door

• Pest control

 

Low Priority: 10-15 Working Days

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• Internal refurbishment

• Lightbulb fluorescent tube & fluorescent plugin bulbs

• Minor repairs, decoration, non-urgent maintenance.

If the issue is due to the negligence of the tenant then the charge will be the responsibility of the tenant.

For all non-emergency maintenance issues, please contact the Property Management Team during office hours, alternatively please email contact@sparkhomes.co.uk and will come back to you shortly.

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