Gas Emergency (24 Hours) – Cadent - 0800 111 999 (24/7 National gas emergency number)
 

Power Cut Helpline – 105

Electric emergency – National grid - 0800 6783 105 (Emergency number)

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​Plumbing, Heating & Drainage - K.P Plumbing – 07815 310240

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Electrician: Nick Clarke - 07989 308204

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Severn Trent Water: 0800 783 4444

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South Staff Water: 0800 389 1011

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Locksmith: Cummings Brother - 01902 427000

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If immediate attendance is required and you cannot reach us or our contractor, contact an approved contractor from the list below.

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OUT OF OFFICE CALL OUT CHARGE
There is a call out charge of £100 if a member of our team is required to attend and arrange key access during out of office hours. 

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With any issue we require landlord approval prior to a maintenance job being processed, this may take up to five working days from when you log a request. Once your landlord approves the job request, a quote (occasionally more than one) will be obtained from the appropriate supplier/contractor, in most cases this may require a home visit. Once approved, your maintenance issue will be categorised within the priority status outlined below and dealt with accordingly.

Where the issue is caused by the action or inaction of the tenant, they may be expected to cover the cost of any associated invoices.

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High Priority: 24 - 48 hours

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• Substantial water leaks

• Security issue

• Broken window/glass

• Locked out

• Boiler issue- No Heating

• Boiler issue- No hot water

• Gas leak

• Power cut

 

Medium Priority: 4 - 5 Working Days

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• Blocked drain

• Damp

• Faulty electrical fixtures

• Faulty equipment

• Faulty plumbing issues

• Communal door

• Pest control

 

Low Priority: 10-15 Working Days

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• Internal refurbishment

• Lightbulb fluorescent tube & fluorescent plugin bulbs

• Minor repairs, decoration, non-urgent maintenance.

If the issue is due to the negligence of the tenant then the charge will be the responsibility of the tenant.

For all non-emergency maintenance issues, please contact the Property Management Team during office hours, alternatively please email contact@sparkhomes.co.uk and will come back to you shortly.

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